Jane Giffin is now the Communications Center Manager for Jackson Community Ambulance. As Communications Manager, Giffin will be responsible for the day-to-day functions of the Communications Center, including emergency and non-emergency ambulance dispatching and planning for future communications needs. With 25 years of experience at Huron Valley Ambulance, Giffin brings a new level of organizational skills and industry knowledge to assist the Communications Center in delivering the best quality service to patients, healthcare facilities, and staff.

Giffin started her career as a police dispatcher and then moved to the HVA Communications Center in 1984. After being an EMS dispatcher for several years, Giffin furthered her career at HVA, holding positions in Customer Service and most recently as the Administrative Services Manager.  As a manager, she has been instrumental in the development of Quality Assurance programs and will continue to strengthen this area of the Communications Center. Giffin is also HVA’s Corporate Compliance Officer, overseeing their compliance program and Medicare audits.  She holds a bachelor’s degree in Education from Eastern Michigan University and is a licensed paramedic.

“We are excited to bring someone with Jane’s qualifications and background into our Communications Center”, says JCA vice president Dirk Borton.  “This will help all of HVA’s operating units, including JCA”.

Based in Washtenaw County, HVA’s Communications Center dispatches 190,000 emergency calls a year. In 2008, the Center answered over 500,000 telephone calls.

Huron Valley Ambulance (HVA) and Allegiance Health jointly own Jackson Community Ambulance, the nationally accredited nonprofit ambulance service that covers Jackson County.

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